Frequently Asked Questions

A quiet space for clarity, confidence, and care.

We believe in keeping things simple, honest, and gentle — just like our products. Below you’ll
find thoughtful answers to common questions. If you prefer to self-serve, this page is here for you.

Product & Ingredient Philosophy

Are your products vegan and cruelty-free?

Yes. Every formula is vegan, cruelty-free, and consciously crafted without animal-derived ingredients or testing.

What ingredients do you avoid?

We stay far from parabens, sulfates, phthalates, synthetic fragrance, and other known skin disruptors. Nothing harmful. Nothing unnecessary.

Where are your products made?

All Verda products are made in the USA using responsibly sourced, high-quality ingredients.

Shipping & Orders

Where do you ship?

We currently ship across the U.S. — including PO boxes and APO/FPO addresses.

How much is shipping?

We offer flat-rate shipping of $9.95. Free shipping is automatically applied to orders over $75.

When will my order ship?

All orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking as soon as it’s on the way.

Returns & Exchanges

Can I return a product?

We offer returns within 14 days of delivery on unopened, unused products. Due to the nature of skincare, we’re unable to accept returns once a product has been opened.

My order arrived damaged. What should I do?

Please email us at care@verdabeautyco.com with your order number and a photo. We’ll make it right.

Account & Community

Do I need an account to order?

No account is needed — but creating one makes it easier to track past orders and save your details for future visits.

How can I join the community?

You’re invited to The Grove, our quiet corner for seasonal rituals, early access, and conscious connection. [The Grove]

Skincare Guidance

Where should I start if I’m new to skincare?

Start small. We recommend a simple ritual: gentle cleanse, hydrate, nourish. The Archive offers slow, thoughtful guides to help you begin with confidence. [The Archive]

Are your products suitable for sensitive skin?

Yes. Our formulas are created with calming botanicals and barrier-safe actives, always mindful of sensitivity and balance.

Still Have Questions?

We’re always here to support your skincare journey.

Reach out at care@verdabeautyco.com — please allow up to 24 hours for a response.